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Make Sense

Workplace and HR Trends in 2023 | Integrating Employees, Technology, & HR better w/ Naomi Titleman

By September 6, 2023No Comments

In this episode of Make Sense, I sit down with Naomi Titleman, a Talent Strategist for the New World of Work and an award-winning HR executive who focuses on employee AND customer experience. We talk about enterprise software, HR, and how employee and customer experiences directly affect one another.

Show Notes

00:00 – Why does enterprise software make our lives harder?

00:08 – Meet Naomi and Lindsay

02:24 – Will AI replace us?

04:40 – They’re predicting that hybrid work is here to stay

06:40 – How do we ‘hang out’ at work when not at the office?

11:10 – Let’s help out our middle managers

15:34 – Why this technology company is failing

27:16 – Employee experience directly relates to customer experience

34:57 – Where is Naomi most optimistic?


Make Sense is a weekly series dedicated to talking about startup stories from the past, hysterical or mind-numbing blunders, how to do better. We also discuss how tech impacts us and how we can raise the bar when it comes to the ethics, morals, and standards in the tech industry.

Award-winning HR executive with laser focus on the employee and customer experience. A partner to leaders who want to maximize business performance, in this new world of work, through progressive people strategies. Areas of expertise include Future of Work, Women in Leadership and Employee Experience.


Career highlights:

– As CHRO for AMEX Canada, developed a reputation as a thought leader in HR disciplines such as Diversity, Organization Design, Talent Management and Employee Engagement.

– Joined American Express in 2010 as a global HR Business Partner, responsible for providing coaching and HR support to Sr executives within the Merchant Services business.

– Spent 10 years combined in the Enterprise Risk Services and Human Capital practices at Deloitte Consulting, where I designed and implemented a number of innovative solutions to address organizational, operational and employee related issues, in partnership with senior management.

– Masters of Business Administration from Columbia Business School and a Bachelor of Commerce degree from McGill University.

In my personal time, I enjoy living an active lifestyle, exploring Toronto, and spending time with my husband and two children.

How You Can Connect with Naomi:…

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