In this episode of Make Sense, I sit down with Ronnie Battista, a Leader in the Business of Experience and the co-founder of Rutgers University’s mini-masters in user experience design. He is also a wonderful mentor and leader who gave me some of the best feedback I’ve ever received from a “boss.” In this episode, we talk about the cynical side of technology, discuss the observations in the book, Team Human by Douglas Rushkoff, why enterprise software sucks, and how little we actually know about AI.
00:00 – Why enterprise software at work sucks
00:15 – Meet Ronnie and Lindsay
01:43 – The invaluable feedback Ronnie gave Lindsay over a decade ago
03:12 – Discussing the book Team Human & cynicism in technology
19:00 – The importance of employee experience
21:52 – Enterprise software systems and the role they play in employee experience
39:28 – Sensible or cynical? Fact or fiction?
Make Sense is a weekly series dedicated to talking about startup stories from the past, hysterical or mind-numbing blunders, how to do better. We also discuss how tech impacts us and how we can raise the bar when it comes to the ethics, morals, and standards in the tech industry.
About Ronnie Battista
Ronnie is a Leader in the Business of Experience and the co-founder of Rutgers University’s mini-masters in user experience design.
In his consulting career, he has provided strategic and tactical services to hundreds of clients across all industries, from start-ups to Fortune 100s. He’s helped create profitable products and services that empower employees and delight customers.
His passion is helping grow the new and emerging leaders to push for human-centric outcomes. In both academia and in corporate teaching environments, he is proud to have personally taught and helped onboard over 500 hundred current practitioners to our field. Many of these people are now industry peers, and quite a few elevated to the SVP/C level. To see their ongoing successful contributions remains his most treasured professional achievement.
Like this video? Subscribe to my YouTube channel to watch new episodes each week!